Nice. Good when a company just honours the warranty.

I had a great experience recently with Makita. My lawn mower broke and was only 6 months old. Filled out an online returns form. They collected it 2 days later, and it was returned just over a week after that fully repaired with replacement parts. Works perfectly again.

Having good experiences with customer services and warranty returns always make me want to use them again and buy their products. Even if they have broken. The fact they easily honour a warranty shows they care.