This may sound like an obvious question, but do you actually talk to your mother? Actually asking her about the new connection might give you the answer much faster than guessing!
Why did bt need to install a new master socket at a new location? Normally they just replace the existing socket. For a new location it would normally mean installing a new phone line.
When you say openreach modem, do you mean a square white box with openreach written in large writing on the top? If so that is just a fibre modem and it's ethernet port needs connecting to a router. If it hasn't then maybe the router hasn't arrived yet. Any cable router works, but you would need the connection settings. Again why not ask her?
It does seem strange if it is a modem because in bt's case they ditched the separate modems and built it all in to one with the launch of their hub 5. It was annoying have 2 boxes and therefore 2 plugs.





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