It all depends on the individual store. Some I've gone into have been really good, whilst others have been a bit rubbish.

I expect some of the branches of Jessops in larger cities have got worse and employ school leavers more recently too, which doesn't help. It was always good with the Southampton branch in East Street having real photography enthusiasts working for them who really knew they subject. The same was actually true of the London Camera Exchange in Southampton too. I've not been impressed at all with the Jessops in Chichester the few times I've gone in. They have never had anything I've wanted.