Yes, like the others have said it's really poor design/use that is the problem. A lot of people in the actual real world really aren't very good with computers (here on the internet it's obviously going to be massively skewed towards the computer-proficient, although sadly that is sliding the wrong way as it's made easier for idiots to get online) and i think that is a massive factor.
And as always, it comes down to wanting to save money by cutting corners.
You aren't doing an essay on this are you Steve, and looking for viewpoints to discuss, are you*?
*It's fine if you are, it just sounded very much like a computing studies sort of question.




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