You may have heard on the news about EMA being delayed due to computer problems. Well, my notice of entitlement arrived in reasonable time, but the bank account details are wrong. I wrote to the and after 2 weeks recieved no reply, so I telephoned them. The 10th time I called I finally got put on hold. Waited 15 minutes, and then I was told to send a letter. I explained I had done this so they said to wait longer as it may have taken extra time to get to the right department.

On that day I wrote to them again. Today a new Notice of Entitlement arrived with the correct details. No apology though.

Will the government ever get anything right?