Thats a tsandard BT response. They say they check the line but found no faults however things are usually faster which suggests that whilst they did not find any faults they did tweak things to improve the line. That way they are strictly not lying as there was nothing wrong it was just inefficient. Sneaky B******s. I think it's a fine example of just another company ignoring the needs of rural communities in the hope that as they are all country bumpkins they won't know what real service is.