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Oh, we can return a product and most larger stores will give a full refund within 28 days, but the store can't then resell the returned item as new.

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That is illegal here in the UK. As soon as a product has been opened it is no longer classed as new and can only be sold as ex-display or a return item. The only exception would be items that...

That is really bad. They basically sold you a used and returned product as new, with an OS that could be viewed as pirated due to using an existing used key. In the UK trading standards would be...